Manage Every Customer Experience From One Platform


By providing end-to-end control of every customer experience, Hive helps businesses centralize data collection efforts, automate customer profiling, and help streamline operations. This allows businesses to provide much more personalized and convenient experiences to their customers.

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Hive Experiences App

Hive’s app allows customers to manage every experience from booking, ordering, paying, to messaging. Hive’s app also offers a curated marketplace to discover new experiences

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Proximity Technology

Identify customers and their preferences as they enter each outlet. Personalize experiences by reviewing customer profiles before each experience.

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Customer Activity Center

Manage every customer journey from Hive’s platform by customizing our customer activity center to every point-of-sale’s needs.

Take Hive for a test drive today!

Schedule a demo with one of our experience connoisseurs.

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REQUEST MANAGER


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Digitize your services

Onboard any service that you would like to offer your customers, and distribute them through Hive’s Experiences app or through Hive widgets that enable customers to book through your website.

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Offer mobile experiences anywhere

Offer all of your services on Hive’s Experiences app and give your customers a mobile experience as if you had built your own app, only better!

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Manage all your incoming requests

Select which customer activity center each request should go to and offer direct messaging with each.

CRM


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Data Migration Tools

Take ownership of your customer database and do what you like with it. Easily import/export your data to and from Hive with customizable filters and report generation tools.

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Preference Identification

Collect customer preferences by getting them to download Hive’s experiences app and inputting in their preferences. Staff can manually input and override preferences too.

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Activity Tracking

Customer preferences also get automatically input and updated whenever a purchase or request is made.

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Central Database

Regardless of how many outlets you have in your property, or how many properties you have in your group, Hive’s database is built to track customer activity throughout every customer journey.

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TABLE MANAGEMENT


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Manage All Incoming F&B Reservations

Receive incoming bookings from your website, through Hive’s widget, and Hive’s Experiences app.

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Optimize Your Floor Plan & Turnover

Digitize your floor plan, establish service schedules and your average turnovers per service, then automate your customer traffic. Optimize operations further by customizing delivery and pickup methods for customers.

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Manage Your Waiting Lists & Overbookings

Implement auto-accept and auto-reject triggers for incoming reservations, and create automated alerts for customers in your waiting list.

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Real-time Operations Overview

Manage F&B operations, turnover, and dining stages in real-time.

MULTI-LEVEL REPORTING


Each of Hive’s Customer Activity Centers will manage the specific operations and customer requests for that point of sale. They can be connected to a central database for properties with more than one outlet (e.g. hotels) or groups that want centralized reporting and database management.

Data Centralization

Create a management structure to centralize reporting from each customer activity center. Connect customer activity centers to share customer profiling efforts across outlets in hotels or multiple properties.

AI Coaching

Hive’s customer profiling functions at an operational level and is built to learn from the interaction that each customer has with each business. Hive’s activity center will gradually begin suggesting upsell and personalization tips to staff.

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Packaged according to your needs

Find the right package for your business.

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Basic

(Single Property)

  • CRM
  • Table Management
  • Stand-Alone Database
  • Training (€150)
  • Onboarding (€150)

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Pro

(Multi-Property)

  • CRM
  • Table Management
  • Shared Database
  • Training (Custom)
  • Onboarding (Custom)
  • Marketplace Access*

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Enterprise

(Corporate)

  • CRM
  • Table Management
  • Shared Database
  • Training (Custom)
  • Onboarding (Custom)
  • Marketplace Access*
  • Management Tools

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Basic

(Single Property)

  • CRM
  • Request Manager
  • Stand-Alone Database
  • Training (€150)
  • Onboarding (€150)

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Pro

(Multi-Property)

  • CRM
  • Request Manager
  • Shared Database
  • Training (Custom)
  • Onboarding (Custom)
  • Marketplace Access*

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Enterprise

(Corporate)

  • CRM
  • Request Manager
  • Shared Database
  • Training (Custom)
  • Onboarding (Custom)
  • Marketplace Access*
  • Management Tools